Privacy Policy

Introduction

Vectis Works ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you interact with our services, website (vectisworks.com), and communications channels, including SMS text messaging and email.

Our Communication Philosophy: We aim to keep communications relevant, respectful, and easy to stop. We respond to people who contact us, we may send limited business-to-business outreach where permitted by law, and we honor opt-out requests promptly.

1. Information We Collect

We collect information in a few limited ways:

• Contact Forms: Name, email address, phone number, company name, and message content when you submit a form
• Phone Calls: Your phone number and any information you share during our conversation
• SMS/Text Messaging: Mobile phone number and message content when you text us
• Email Communication: Email address and message content when you email us or reply to us
• Consultation Requests: Business information, operational details, and project requirements you share with us
• Business Outreach Data: Limited business contact information, such as name, role, company, business email address, company website, and related business context, from public sources, referrals, business directories, events, or reputable B2B data providers

Website Analytics: We may collect non-personally identifiable information about your visit, such as browser type, referring site, and pages viewed, through standard web analytics tools.

2. How We Use Your Information

We use personal information and business contact information to:

• Respond to your inquiries and consultation requests
• Provide the business consulting and software development services you request
• Schedule and manage appointments or meetings
• Send follow-up communications related to services you inquired about
• Send limited, relevant business-to-business outreach about Vectis Works services where permitted by law
• Maintain suppression lists and honor unsubscribe, opt-out, and do-not-contact requests
• Improve our website and services based on feedback and usage patterns

We do not:

• Sell, rent, or share your personal information with third parties for their marketing purposes
• Use information you submit through our website, SMS program, consultations, or client work to market third-party products or services
• Continue sending marketing emails after you opt out, except as needed to confirm or process the request

4. Email Communications

We may send emails to respond to inquiries, manage client relationships, provide service-related updates, or conduct limited business-to-business outreach about Vectis Works services. Commercial outreach emails will identify Vectis Works, use accurate sender information, and include a clear way to opt out.

You may unsubscribe from marketing or outreach email communications at any time by:

• Replying to any outreach email with your opt-out request, including words such as "unsubscribe," "stop," "skip," or "no"
• Using the contact form with your request
• Following any unsubscribe or opt-out instructions included in the email

We process opt-out requests promptly and maintain suppression records so we do not intentionally contact you again for marketing purposes.

5. Third-Party Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: We may use third-party service providers (e.g., SMS delivery platforms, email services, web hosting, CRM systems, analytics tools, and outreach platforms) solely to facilitate our communications, operations, and services. These providers are required to protect your information and may not use it for their own marketing purposes.
• Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
• Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls limiting employee access to personal information
• Regular security assessments and updates
• Secure password practices and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security.

7. Data Retention and Deletion

We retain your personal information only as long as necessary to provide the services you requested and as required by law. Specifically:

• Active communications and project-related information are retained while we are working together
• After project completion or communication cessation, we may retain records for a reasonable period for business purposes (e.g., accounting, legal compliance)
• Upon request, we will delete your information from our active systems, subject to legal retention requirements

To request deletion of your data: Use the contact form with "Data Deletion Request" in the subject line. We will process your request promptly and confirm completion.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

10. International Users

Vectis Works is based in the United States (Nashville, Tennessee). If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer and processing.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, use the contact form with "CCPA Request" in the message.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

For material changes, we will notify you via email (if we have your email address) or prominent notice on our website.