Privacy Policy

Introduction

Vectis Works ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you interact with our services, website (vectisworks.com), and communications channels, including SMS text messaging and email.

Our Communication Philosophy: We operate on an inbound-only basis. We do not initiate unsolicited outreach. You will only receive communications from us if you have explicitly requested them by contacting us first.

1. Information We Collect

We collect information only when you voluntarily provide it to us through:

• Contact Forms: Name, email address, phone number, company name, and message content
• Phone Calls: Your phone number and any information you share during our conversation
• SMS/Text Messaging: Mobile phone number and message content when you text us
• Email Communication: Email address and message content when you email us
• Consultation Requests: Business information, operational details, and project requirements you share with us

Website Analytics: We may collect non-personally identifiable information about your visit, such as browser type, referring site, and pages viewed, through standard web analytics tools.

2. How We Use Your Information

We use the information you provide solely to:

• Respond to your inquiries and consultation requests
• Provide the business consulting and software development services you request
• Schedule and manage appointments or meetings
• Send follow-up communications related to services you inquired about
• Improve our website and services based on your feedback

We do not:

• Send unsolicited marketing messages
• Use your information for purposes unrelated to your inquiry
• Sell, rent, or share your personal information with third parties for their marketing purposes

4. Email Communications

Similar to our SMS policy, we only send emails to individuals who have contacted us first. You may unsubscribe from email communications at any time by:

• Clicking the "unsubscribe" link in any email we send
• Replying to any email with "Unsubscribe" in the subject line
• Emailing dan@vectisworks.com with your request

5. Third-Party Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: We may use third-party service providers (e.g., SMS delivery platforms, email services, web hosting) solely to facilitate our communications and services. These providers are contractually obligated to protect your information and may not use it for their own purposes.
• Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
• Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls limiting employee access to personal information
• Regular security assessments and updates
• Secure password practices and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security.

7. Data Retention and Deletion

We retain your personal information only as long as necessary to provide the services you requested and as required by law. Specifically:

• Active communications and project-related information are retained while we are working together
• After project completion or communication cessation, we may retain records for a reasonable period for business purposes (e.g., accounting, legal compliance)
• Upon request, we will delete your information from our active systems, subject to legal retention requirements

To request deletion of your data: Email dan@vectisworks.com with "Data Deletion Request" in the subject line. We will process your request promptly and confirm completion.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

10. International Users

Vectis Works is based in the United States (Nashville, Tennessee). If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer and processing.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at dan@vectisworks.com with "CCPA Request" in the subject line.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

For material changes, we will notify you via email (if we have your email address) or prominent notice on our website.